Payment and delivery terms
Payment, Shipping & Returns Policy
1. Accepted Payment Methods
We offer several simple and secure payment solutions:
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Credit card (Visa, Mastercard)
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PayPal
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Payment via secure online payment gateways
All transactions are protected by SSL encryption.
No banking or card details are stored on our servers.
2. Transaction Security
Payments are processed by certified and secure partners.
Your personal and banking information is treated as strictly confidential.
We comply with the highest security standards to ensure safe and reliable purchases.
3. Order Validation
An order is considered valid once payment has been received.
An order confirmation email is sent after validation.
Orders are prepared within 24 to 48 business hours (excluding weekends and public holidays).
4. Shipping
4.1 Partner Carriers
We work with the following carriers to ensure fast and reliable delivery:
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Colissimo
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Chronopost
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GLS
4.2 Delivery Times
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Mainland France: 24 to 48 business hours
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Overseas territories (DOM-TOM): 5 to 10 business days
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Other countries (Europe & International): 3 to 5 business days
A tracking number will be provided as soon as your order has been shipped.
5. Shipping Costs
Shipping fees are automatically calculated at checkout based on the package weight, destination, and selected carrier.
👉 Free shipping is available for orders over €120.
6. Delivery Delays or Non-Delivery
In the event of a delay exceeding 7 business days compared to the announced delivery time, please contact us at:
We will initiate an investigation with the carrier to locate your package.
No refund can be issued until the investigation has been completed.
7. Damaged Products or Order Errors
Upon receipt, please check the condition of the package and the products.
If a product is damaged, missing, or non-compliant, please contact us within 48 hours, providing supporting photos, at:
Depending on the situation, we will offer an exchange, store credit, or a refund.
8. Returns and Right of Withdrawal
In accordance with applicable legislation, you have a period of 14 days from receipt of your order to exercise your right of withdrawal.
⚠️ Opened, used, or damaged products cannot be returned or refunded for hygiene and food safety reasons.
Please contact us prior to any return request.
9. Customer Service
For any questions regarding payment, shipping, or order tracking:
📩 conseilsveda@gmail.com
📞 +33 (0)1 75 91 80 50
🕒 Monday to Friday, from 9:00 a.m. to 5:00 p.m.